Refund Policy

At turtlebeachusmall, we want you to be completely satisfied with your purchase of Turtle Beach® gaming headsets. If you are not happy with your order, we offer a straightforward refund policy as outlined below:
1. Eligibility for Refunds: You may request a refund within 60 days from the date of delivery. To be eligible for a refund, the product must be in its original condition, unused, and in its original packaging, with all tags, accessories, and documentation included. Products that are damaged, used, or missing components may not be eligible for a full refund.
2. How to Initiate a Refund: To request a refund, please contact our customer service team at [email protected] with your order number, reason for the refund, and photos of the product (if applicable). Our team will review your request and provide you with instructions for returning the product.
3. Return Shipping: We offer free return shipping for all eligible refund requests. Once your refund request is approved, we will provide you with a prepaid return label to send the product back to us.
4. Refund Processing Time: After we receive and inspect the returned product (to ensure it meets eligibility requirements), we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for the purchase, and the processing time may vary depending on your payment provider.
5. Exceptions: Customized products, or products that have been damaged due to misuse, neglect, or accidental damage, are not eligible for a refund. If your product is defective, please contact our customer service team for assistance, as defective products may be covered under Turtle Beach®’s manufacturer warranty.